Terms & Conditions

1. Booking

A booking is made when you complete the booking form and we confirm it, issuing a booking reference. The lead passenger is responsible for the accuracy of all passenger details supplied and for payment of the full balance.

2. Deposits and balances

A deposit of £10 per passenger is payable to secure seats. The remaining balance is due in full by the balance due date shown on the journey. Where no date is shown, the balance is due fourteen days before departure. Bookings with an unpaid balance after the due date may be released.

3. Cancellation

Deposits are non-refundable. Balances paid are refunded in full where cancellation is requested more than fourteen days before departure. Within fourteen days, refunds are at our discretion. Name changes are permitted free of charge up to seven days before departure.

4. Travel

Coaches depart punctually from the published pickup points. We regret that we cannot wait for late arrivals, and no refund is due in such cases. Itineraries may be adjusted where weather, traffic or venue closures require it.

5. Accessibility and medical needs

Please tell us of accessibility requirements, mobility needs, dietary requirements or relevant medical conditions at the time of booking so we can confirm suitable arrangements.

6. Liability

We accept liability for our own acts and omissions and those of our suppliers acting in the course of their employment. We are not liable for loss caused by events beyond our reasonable control. Personal belongings remain the responsibility of the passenger.

7. Conduct

We may decline to carry any passenger whose conduct is likely to cause distress, damage or danger to others, without refund.